Terms of service

Last updated: 20 October 2026

Welcome to Odakare. The website odakare.com (the "Site") and the online store it contains are operated by Vivrae SRL, a company incorporated under Belgian law with its registered office at Rue Souveraine 68, 1050 Brussels (Belgium), registered with the Crossroads Bank for Enterprises under number BE 1037.541.197 ("Odakare", "we", "us", "our").

Odakare designs and sells food supplements. We use the Shopify platform to provide you with the Site, its content, features and products (the "Services").

These terms and conditions, together with our Privacy Policy, our Shipping Policy, our Returns and Refund Policy and our Subscription and Cancellation Policy (together, the "Terms"), apply to any use of the Services and to any order placed on the Site. By placing an order, you confirm that you have read and accepted the Terms.

The Terms do not in any way limit the rights granted to you by applicable consumer protection law.

ARTICLE 1 – ACCESS TO THE SERVICES AND CUSTOMER ACCOUNT

1.1. The products offered on the Site are intended for adults (aged 18 or over). By placing an order, you confirm that you are at least 18 years old.

1.2. To order, you must provide accurate, up-to-date and complete information: name, email address, phone number, delivery and billing addresses, payment information.

1.3. Your customer account can be accessed from odakare.com, under "Account", using your email address and a one-time login code sent to you by email. You are responsible for keeping access to your mailbox confidential and for any activity carried out from your account. Your account is personal and may not be transferred.

ARTICLE 2 – OUR PRODUCTS

2.1. Odakare products are food supplements within the meaning of European and Belgian regulations. They have been notified to the FPS Public Health, Food Chain Safety and Environment.

2.2. The essential characteristics of each product (composition, ingredients, allergens, recommended daily dose, directions for use, warnings) are shown on its product page and label. In the event of any discrepancy, the product label prevails.

2.3. We take the greatest care in presenting our products. Photos are for illustration purposes: the colour or appearance may differ slightly depending on your screen, without affecting the essential characteristics of the product.

2.4. Products are offered while stocks last. We may limit quantities per order or per customer. If a product you ordered is no longer available, we will inform you without delay and refund you within 14 days at the latest.

ARTICLE 3 – WARNINGS REGARDING FOOD SUPPLEMENTS

3.1. A food supplement is not a substitute for a varied and balanced diet or a healthy lifestyle. It is not a medicine: our products are not intended to diagnose, treat, cure or prevent any disease.

3.2. Follow the recommended daily dose indicated on the label and do not exceed it. Keep the products out of the reach of young children. Store them under the conditions indicated on the packaging.

3.3. Ask your doctor or pharmacist for advice before use if you are pregnant or breastfeeding, if you are undergoing medical treatment, if you have a medical condition or if in doubt.

3.4. Check the list of ingredients before consumption if you have a food allergy or intolerance.

3.5. The content published on the Site (articles, advice, educational content) is provided for general information purposes. It does not constitute medical advice and is not a substitute for consulting a healthcare professional.

ARTICLE 4 – ORDERS AND CONCLUSION OF THE CONTRACT

4.1. You place an order by adding products to your basket, entering your details and then confirming payment. Before confirming, you can check the contents of your order and its total price, and correct any errors.

4.2. The sales contract is concluded upon receipt of the order confirmation email we send you. This email summarises your order and includes these Terms or a link to them.

4.3. We may refuse or cancel an order for a legitimate reason: product unavailable, obvious pricing error, suspected fraud, delivery address not served, a previous dispute, or a purchase clearly intended for resale. In this case, we will inform you and refund all sums already paid in full.

4.4. Products are sold for personal use and not for resale.

ARTICLE 5 – SUBSCRIPTIONS

5.1. Certain products can be purchased on a monthly or quarterly subscription. They are then delivered automatically at the frequency chosen when ordering. The price, frequency, minimum commitment period and subscription benefits (including always-free delivery, plus a free measuring scoop and mini whisk) are shown before the order is confirmed. Practical details are set out in our Subscription and Cancellation Policy.

5.2. Payment for each delivery is taken automatically from the saved payment method before shipping.

5.3. Minimum commitment period:

  • monthly subscription: minimum commitment of two billing cycles, i.e. two consecutive payments and deliveries. You can cancel your subscription once the second payment has been made;

  • quarterly subscription: minimum commitment of one billing cycle, i.e. one payment and one delivery. You can cancel your subscription once the first payment has been made.

This commitment is shown on the product page and when you choose the subscription, before you confirm your order.

5.4. Cancellation and changes: once the minimum period has been reached, you can cancel your subscription at any time, free of charge, from your subscription area (see Manage my subscription) or by emailing us at hello@odakare.com. From your subscription area, you can also postpone, skip or pause a delivery, change flavour, change the frequency or quantity, and update your address or payment method. To apply to the next order, any cancellation or change must be made at least 24 hours before the renewal date shown in your subscription area.

5.5. Right of withdrawal: the minimum commitment period does not deprive you of the right of withdrawal provided for in Article 8. You can withdraw from the subscription within 14 days of receiving your first delivery, under the conditions of Article 8 (including the exception for unsealed products).

5.6. Price changes: if the subscription price changes, we will notify you by email at least 30 days before it takes effect. You can then cancel free of charge, even if the minimum commitment period has not yet been reached.

5.7. Payment failure: if a payment fails, we will inform you by email and may suspend deliveries until the payment has been settled.

ARTICLE 6 – PRICES AND PAYMENT

6.1. Prices are shown in euros, including all taxes (VAT included). Delivery costs are shown separately before the order is confirmed. The applicable price is the one displayed at the time of ordering.

6.2. We may change our prices at any time. Such changes do not apply to orders that have already been confirmed.

6.3. Promotions and discount codes are subject to their own conditions (duration, minimum amount, single use per customer, possible non-combinability). These conditions are specified with the offer.

6.4. Payment is made online at the time of ordering using one of the following methods: Bancontact, Visa, Mastercard, Apple Pay, Google Pay and Klarna. Available payment methods may vary depending on your delivery country and are shown at checkout. Transactions are secured by our payment providers. We never have access to your full bank details.

6.5. Paying with Klarna: if you choose Klarna (deferred or instalment payment), the payment is handled by Klarna and is subject to its own terms, which you accept when you choose it. Klarna may carry out a credit check. Vivrae SRL is not a party to the payment agreement between you and Klarna.

6.6. In the event of an obvious pricing error (for example an abnormally low price due to a technical or input error), we may cancel the order and refund all sums paid in full.

ARTICLE 7 – DELIVERY

7.1. We currently deliver to Belgium, France and Luxembourg. We cannot accept orders for delivery to any other country. Delivery methods, times and rates are set out in our Shipping Policy and shown before the order is confirmed. As a guide, your order is shipped within 48 business hours, then delivered within 1 to 2 business days in Belgium and 3 to 5 business days in France and Luxembourg.

7.2. Delivery is free for any order of €65 or more, after any discounts have been applied, and always free for subscriptions. Below €65, it costs €4.90 in Belgium and €7.90 in France and Luxembourg. Packs or offers indicated as such may qualify for free delivery regardless of this amount.

7.3. Delivery times are given as an indication. Unless a time has been agreed, we deliver within 30 days of the conclusion of the contract at the latest. If delivery is delayed beyond this period, you can ask us to deliver within a reasonable additional period. If delivery still does not take place, you can terminate the contract and be refunded.

7.4. The risk of loss of or damage to the products passes to you when you, or a person designated by you, take physical possession of the products.

7.5. On receipt, check the condition of the parcel. Let us know about any damaged, missing or non-conforming product as soon as possible, preferably within 7 days of receipt, at hello@odakare.com or on +32 472 27 66 02, with your order number and a photo of the parcel and product. We will send you the product again or refund you, free of charge (including any return costs). Reporting promptly helps us process your request, but it does not limit your rights under the legal guarantee.

ARTICLE 8 – RIGHT OF WITHDRAWAL

8.1. In accordance with the Belgian Code of Economic Law, you have 14 calendar days from receipt of the products to withdraw, without having to give a reason.

8.2. To exercise this right, inform us of your decision before the period expires by means of a clear statement, by email to hello@odakare.com or using the model withdrawal form available in our Returns and Refund Policy.

8.3. You must return the products, in their original packaging, no later than 14 days after informing us of your withdrawal, to the address given in our Returns and Refund Policy. The direct cost of returning the products is borne by you, whatever your delivery country (Belgium, France or Luxembourg). In the case of withdrawal, Odakare does not provide a prepaid return label and does not refund these costs.

8.4. Exception for hygiene and health protection: the right of withdrawal cannot be exercised for sealed products that have been unsealed after delivery and are not suitable for return for health protection or hygiene reasons. As our food supplements are foodstuffs, a product whose seal has been opened or damaged cannot be taken back or refunded under the right of withdrawal.

8.5. If you have exercised your right of withdrawal in accordance with this article, we will refund all sums paid, including the initial delivery costs at the standard rate, no later than 14 days after being informed of your withdrawal. Return costs remain your responsibility, in accordance with Article 8.3. We may withhold the refund until we have received the products or until you have provided proof of shipment. The refund is made using the payment method used for the order.

ARTICLE 9 – LEGAL GUARANTEE OF CONFORMITY

9.1. You benefit from the two-year legal guarantee of conformity from delivery, provided for by Articles 1649bis et seq. of the former Belgian Civil Code.

9.2. In the event of a lack of conformity (product defective, damaged, incorrect, expired on delivery or not matching its description), contact us at hello@odakare.com. We will replace the product free of charge or, if that is not possible, refund it. If the product needs to be returned, the return shipping costs are fully covered by Odakare, whatever the delivery country (Belgium, France or Luxembourg): we will send you a prepaid return label.

9.3. For products with a best-before date, conformity is assessed in the light of that date and the storage conditions indicated on the label.

ARTICLE 10 – LIABILITY

10.1. We are responsible for the proper performance of our contractual obligations, under the conditions provided for by law.

10.2. We cannot be held liable:

  • for use of the products that does not follow the instructions on the label, in particular if the recommended daily dose is exceeded;

  • for a reaction related to an allergy or contraindication mentioned in the list of ingredients or the warnings;

  • for improper storage of the products after delivery;

  • for non-performance due to force majeure.

10.3. Nothing in these Terms limits our liability in the event of intentional misconduct or gross negligence, or where the law prohibits such a limitation.

ARTICLE 11 – INTELLECTUAL PROPERTY

11.1. The Site and all its content (text, photos, videos, logos, trademarks, product names, graphics, layout) are the exclusive property of Vivrae SRL or its partners. They are protected by Belgian and international intellectual property law.

11.2. Any reproduction, distribution, modification or use of this content, in whole or in part, without our prior written consent is prohibited. The Shopify name and logo are the property of Shopify.

ARTICLE 12 – CUSTOMER REVIEWS AND CONTRIBUTIONS

12.1. If you post a review, comment or other content on the Site or send it to us (a "Contribution"), you authorise us to use, reproduce and publish it free of charge, for the full duration of the rights and worldwide, in order to operate and promote the Services.

12.2. Your Contributions must reflect your genuine experience and remain honest, respectful and lawful. They must not contain any medical claims, such as claiming that the product cures a disease.

12.3. We publish reviews transparently. We may refuse or remove any Contribution that is unlawful, offensive, misleading or contrary to these Terms. Reviews that are paid for or obtained in exchange for a benefit are marked as such.

ARTICLE 13 – THIRD-PARTY TOOLS AND LINKS

13.1. The Site may include tools provided by third parties (payment, subscription management, customer reviews, delivery) and contain links to third-party websites. These tools and websites are subject to their own terms. We are not responsible for their content or operation.

ARTICLE 14 – PROHIBITED USES

14.1. You agree to use the Services lawfully and fairly. In particular, you may not:

  • interfere with the operation or security of the Site, in particular by introducing a virus or malicious code;

  • extract data or content from the Site on a large scale by automated means (bots, scraping tools);

  • impersonate another person or provide false information;

  • place fraudulent orders or orders intended for resale.

14.2. Any software or automated agent (including an artificial intelligence agent) that accesses the Services on behalf of a person must identify itself as such. It must not circumvent technical measures designed to limit or control automated access.

14.3. In the event of a breach, we may suspend or close your account and refuse your orders.

ARTICLE 15 – PERSONAL DATA

15.1. Vivrae SRL processes your personal data as data controller, in accordance with the General Data Protection Regulation (GDPR). The details (data collected, purposes, retention periods, recipients, your rights and how to exercise them) are set out in our Privacy Policy.

15.2. As the Site is hosted by Shopify, certain data is also processed by Shopify, in accordance with its own privacy policy, available here.

ARTICLE 16 – CUSTOMER SERVICE AND COMPLAINTS

16.1. For any question or complaint, visit our help centre support.odakare.com or contact us via its contact form, by email at hello@odakare.com or by phone on +32 472 27 66 02. We reply within 48 business hours, Monday to Friday.

16.2. If we are unable to find an amicable solution, you can contact the Consumer Mediation Service free of charge (North Gate II, Boulevard du Roi Albert II 8, 1000 Brussels – www.consumerombudsman.be).

ARTICLE 17 – APPLICABLE LAW AND JURISDICTION

17.1. These Terms are governed by Belgian law. If you live in France or Luxembourg, you retain the protection of the mandatory provisions of the law of your country of residence.

17.2. Any dispute falls within the jurisdiction of the courts of Brussels, without prejudice to your right, as a consumer, to bring proceedings before the courts of your place of residence.

ARTICLE 18 – RELATIONSHIP WITH SHOPIFY

The odakare.com site is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Odakare. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Odakare, including any injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchase and transaction with Odakare.

ARTICLE 19 – GENERAL PROVISIONS

19.1. Changes to the Terms: we may change these Terms. The version applicable to your order is the one in force at the time of that order. For ongoing subscriptions, any substantial change will be notified to you by email before it takes effect. You can then cancel free of charge.

19.2. Severability: if any clause is declared void or unenforceable, the remaining clauses remain applicable. In that case, the parties agree to replace any unenforceable or invalid provision with a new valid provision that best achieves the objectives of the annulled provision.

19.3. Waiver: failure to exercise a right provided for in these Terms does not constitute a waiver of that right.

19.4. Language: these Terms are available in French, Dutch and English. In the event of any discrepancy, the French version prevails, unless otherwise required by mandatory law.

ARTICLE 20 – CONTACT DETAILS

Vivrae SRL – Odakare
Rue Souveraine 68, 1050 Brussels, Belgium
Company / VAT number: BE 1037.541.197
Email: hello@odakare.com
Phone: +32 472 27 66 02
Help centre: support.odakare.com