Refund policy

Last updated: 20 October 2026

This policy applies to orders placed on odakare.com, a store operated by Vivrae SRL (Rue Souveraine 68, 1050 Brussels, Belgium). It supplements Article 8 (right of withdrawal) and Article 9 (legal guarantee) of our Terms and Conditions of Sale.

1. 14-day right of withdrawal

You have 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to give a reason.

This right applies to orders delivered in Belgium, France and Luxembourg. For a subscription, the period starts from receipt of your first delivery (see our Subscription and Cancellation Policy).

2. Products that can be returned

Our food supplements are foodstuffs. For reasons of hygiene and food safety, only unopened products with the seal intact can be returned. They must be sent back in their original packaging, in the condition in which you received them, with your order number or proof of purchase.

In accordance with the law, a product whose seal has been opened or damaged after delivery cannot be taken back or refunded under the right of withdrawal.

3. How to make a return

  1. Email us at hello@odakare.com with your order number and the product concerned. You can also use the model withdrawal form at the end of this policy.

  2. We will send you the return instructions.

  3. Return the product at your own expense, using the carrier of your choice, no later than 14 days after informing us of your withdrawal, to the following address:

BOXIFY CO/ODAKARE – A. Vaucampslaan 42B – 1654 Beersel – BELGIUM

We recommend using a tracked service and keeping your proof of postage.

4. Return costs

If you withdraw, the cost of returning the product is borne by you, whether you are in Belgium, France or Luxembourg. Odakare does not provide a prepaid label and does not refund these costs.

Only returns relating to a defective, damaged, incorrect or non-conforming product are covered by Odakare (see points 6 and 7).

5. Refund

As soon as we receive your return, we will inspect the product and inform you by email.

We will refund the price of the returned products, as well as the initial delivery costs at the standard rate if you were charged them, no later than 14 days after being informed of your withdrawal. Return costs remain your responsibility. We may withhold the refund until we have received the product or until you have provided proof of shipment. In practice, you will be refunded within a maximum of 14 days of receipt and inspection of the product.

The refund is made to the payment method used for the order, at no cost to you. The time it takes to appear on your account then depends on your bank or card issuer. If you paid with Klarna, the refund is processed through Klarna.

6. Damaged or incomplete parcel, or wrong order

Inspect your order as soon as you receive it. If your parcel arrived damaged or incomplete, or if you received the wrong product, send us a photo of the parcel and the product within 7 days of receipt at hello@odakare.com, with your order number.

We will send you the product again or refund you, free of charge.

The procedure for parcels lost or damaged in transit is set out in our Shipping Policy.

7. Legal guarantee of conformity

Regardless of the right of withdrawal, you benefit from the two-year legal guarantee of conformity from delivery (product damaged, incorrect, expired on delivery or not matching its description). In this case, we will replace the product free of charge or, if that is not possible, refund it.

If we need to collect the product, the return is at our expense, whatever your delivery country: we send you a prepaid return label, and you don't have to pay anything upfront.

Reporting within 7 days helps us process your request quickly, but it does not limit your rights under this guarantee.

8. Exchanges

The fastest way to get a different product is to return the unopened product using the procedure above and, once the return has been accepted, place a new order. If you are a subscriber, you can change flavour directly from your subscription area, at least 24 hours before the renewal date (see Manage my subscription).

9. Contact us

For any question about a return or refund, visit our help centre support.odakare.com or contact us:

Vivrae SRL – Odakare
Rue Souveraine 68, 1050 Brussels, Belgium
Email: hello@odakare.com
Phone: +32 472 27 66 02

MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract.)

To Vivrae SRL – Odakare, Rue Souveraine 68, 1050 Brussels, Belgium – Email: hello@odakare.com:

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):

  • Ordered on (*) / received on (*):

  • Order number:

  • Product(s) concerned:

  • Name of consumer(s):

  • Address of consumer(s):

  • Signature of consumer(s) (only if this form is notified on paper):

  • Date:

(*) Delete as appropriate.