Cancellation policy

Last updated: 15 October 2026

Some Odakare products can be purchased on a subscription. This policy explains how to manage, change or cancel your subscription. It supplements our Terms and Conditions of Sale, Article 5 of which covers subscriptions.

We do not offer pre-orders or try-before-you-buy options.

1. How the subscription works

When you take out a subscription, you automatically receive your products at the frequency chosen when ordering: every month (monthly subscription) or every quarter (quarterly subscription).

Your subscription includes:

  • delivery, always free;

  • a free measuring scoop and mini whisk with Creagen+ and OK360 subscriptions.

Your payment details are stored securely by our payment provider. Payment is made at each renewal: each delivery is paid for automatically before it ships.

The subscription renews automatically at each billing date until it is cancelled.

2. Minimum commitment period

  • Monthly subscription: minimum commitment of two billing cycles, i.e. two consecutive payments and deliveries. You can cancel your subscription once the second payment has been made.

  • Quarterly subscription: minimum commitment of one billing cycle, i.e. one payment and one delivery. You can cancel your subscription once the first payment has been made.

This commitment is shown on the product page and when you choose the subscription, before you confirm your order.

3. Changing or cancelling your subscription

You manage your subscription online in just a few clicks from your subscription area: on odakare.com, click "Account", enter the email address used for your order and then the code you receive by email, and open "Manage your subscriptions". The step-by-step guide is available on the Manage my subscription page.

There you can:

  • change the date of your next delivery (bring it forward or postpone it);

  • skip a delivery;

  • pause your subscription and resume it whenever you like;

  • change flavour (Red Berries, Exotic, Cappuccino Caramel);

  • change the frequency or quantity of products, within the limits offered;

  • update your delivery address or payment method ("Payment method" section);

  • cancel your subscription ("Cancel subscription"), once the minimum commitment period has been reached.

A problem with your subscription? Email us at hello@odakare.com or call us on +32 472 27 66 02: we'll make the change for you.

To apply to the next order, any change or cancellation must be made at least 24 hours before the renewal date shown in your subscription area. A delivery that has already been charged will be shipped as normal.

Cancellation is free of charge. You will receive a confirmation email.

4. Price changes

If the price of your subscription changes, we will notify you by email at least 30 days before it takes effect. You can then cancel free of charge, even if the minimum commitment period has not yet been reached.

5. Right of withdrawal

The minimum commitment period does not deprive you of your 14-day right of withdrawal, which runs from receipt of your first delivery, in accordance with Article 8 of our Terms and Conditions of Sale.

For reasons of hygiene and food safety, only unopened products with the seal intact can be returned. Products whose seal has been opened cannot be taken back or refunded. Details are set out in our Returns and Refund Policy.

6. Payment failure

If a payment fails (expired card, insufficient funds, etc.), we will inform you by email and ask you to update your payment method from your subscription area. The corresponding delivery is suspended until the payment has been settled.

7. Contact us

Vivrae SRL – Odakare
Rue Souveraine 68, 1050 Brussels, Belgium
Email: hello@odakare.com
Phone: +32 472 27 66 02
Help centre: support.odakare.com