Shipping policy
Last updated: 15 October 2026
This shipping policy applies to orders placed on odakare.com, a store operated by Vivrae SRL (Rue Souveraine 68, 1050 Brussels, Belgium). It supplements our Terms and Conditions of Sale.
1. Delivery countries
We currently deliver to Belgium, France and Luxembourg. We cannot accept orders for delivery to any other country at the moment.
As these three countries are part of the European Union, no customs duties or import charges apply.
2. Order processing
Your order is prepared and shipped within 48 business hours of your payment being confirmed.
Orders placed before 2 pm on a business day are generally shipped the same day or the next business day. Orders placed at the weekend or on a public holiday are processed on the next business day.
During busy periods (launches, promotions, the end-of-year holidays), this time may be slightly longer. We will let you know on the site or by email.
3. Delivery methods, times and rates
For the moment, we only offer home delivery, to the address given when you order. Delivery to a pick-up point is not yet available.
Our parcels are shipped with bpost. In France and Luxembourg, final delivery is handled by bpost’s local postal partner: they hand over your parcel and may contact you to arrange delivery.
Summary by country:
|
Country |
Carrier |
Delivery method |
Estimated time after shipping |
Rate (orders under €65) |
|
Belgium |
bpost |
Home delivery |
1 to 2 business days |
4,90 € |
|
France |
bpost |
Home delivery |
3 to 5 business days |
7,90 € |
|
Luxembourg |
bpost |
Home delivery |
3 to 5 business days |
7,90 € |
Delivery is free on orders of €65 or more and always free for subscriptions (see points 4 and 5).
If you are not home at the time of delivery, the carrier will leave you a notice explaining how to collect your parcel (for example at a post office or pick-up point near you) or arrange a new delivery.
The exact rate is always shown before you confirm your order.
Delivery times are given as an indication. Unless a time has been agreed, we deliver within 30 days of your order being confirmed at the latest, in accordance with our Terms and Conditions of Sale.
4. Free delivery
Delivery is free for any order of €65 or more, calculated after any discount codes have been applied, to Belgium, France and Luxembourg.
Certain packs or offers qualify for free delivery regardless of the order amount. This is then indicated on the relevant product page.
5. Subscriptions
For subscription products (monthly or quarterly), each delivery is shipped automatically at the chosen frequency, after the corresponding payment has been taken.
Delivery is always free for subscriptions, whatever the amount.
You can change your delivery address or the date of your next shipment from your subscription area, at least 24 hours before the renewal date. All the steps are explained on the Manage my subscription page and in our Subscription and Cancellation Policy.
6. Tracking your order
Once your parcel has been dispatched, you will receive a confirmation email containing a bpost tracking number and link. For deliveries to France and Luxembourg, tracking continues via bpost’s local postal partner, who may also contact you by SMS or email—which is why we ask for your phone number when you place an order.
If you don't receive this email, check your spam folder. Nothing received 3 business days after your order? Contact us.
7. Delivery address
Check your address carefully before confirming your order. You can change your address or order as long as your parcel has not been shipped: email us as soon as possible at hello@odakare.com with your order number. Once the parcel has been handed over to the carrier, we can generally no longer change the address.
If a parcel is returned to us because of an incomplete or incorrect address, or because it was not collected from the carrier within the time allowed after a delivery notice, we will contact you to arrange a new shipment. The reshipping costs are then your responsibility, unless the error was ours.
8. Damaged, lost or incomplete parcel
On receipt, check the condition of your parcel. If it is visibly damaged, you can refuse it or record your reservations with the carrier.
Let us know about any damaged parcel, missing product or order error as soon as possible, preferably within 7 days of receipt, at hello@odakare.com or on +32 472 27 66 02, with your order number and a photo of the parcel and product. We will send you the product again or refund you, free of charge.
If your parcel hasn't arrived within the stated time, contact us: we will open an investigation with the carrier. If the parcel is declared lost, we will send you a new order or refund you, as you prefer.
These steps do not limit your rights under the legal guarantee of conformity.
9. Transfer of risk
The risk of loss of or damage to the products passes to you when you, or a person designated by you, take physical possession of the parcel.
10. Returns
The conditions for returns, withdrawal and refunds are set out in our Returns and Refund Policy.
11. Contact us
For any question about the delivery of your order, visit our help centre support.odakare.com or contact us:
Vivrae SRL – Odakare
Rue Souveraine 68, 1050 Brussels, Belgium
Email: hello@odakare.com
Phone: +32 472 27 66 02